| Course type | Location | Date | Price | ||
|---|---|---|---|---|---|
| ITIL® 4 Create, Deliver and Support | Online | 13 May 2024 | 6.800 |
|
Book |
| ITIL® 4 Foundation | Online | 20 May 2024 | 5.100 |
|
Book |
| ITIL® 4 Foundation | Online | 05 Jun 2024 | 5.100 |
|
Book |
| ITIL® 4 Foundation | Online | 12 Jun 2024 | 5.100 |
|
Book |
| ITIL® 4 Drive Stakeholder Value | Online | 17 Jun 2024 | 6.800 |
|
Book |
|
Available places:
 [0-2] [3-5] [6-MAX]
The prices are in RON no VAT.
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ITIL® 4 Create, Deliver and Support
Certification : ITIL® 4 Create, Deliver and Support
Duration : 4 days
Course Delivery : Instructor lead training by certified PeopleCert instructor
Language : Romanian/English
Price : 6800 RON plus VAT (incl exam)
Course Introduction:
ITIL 4 is an evolution from ITIL v3, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world. This update on ITIL reflects the fast-paced and complex environment we live in, and new ways of working and emerging practices. All of which are essential not only for ITSM professionals, but also for a wider range of professionals working in the world of digital transformation. The purpose of ITIL 4 is to provide organizations and professionals with comprehensive guidance for managing information technology in a modern service economy.
Course Description:
The ITIL 4 Create, Deliver and Support (CDS) qualification is intended to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools.
The ITIL 4 Create, Deliver and Support examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of ITIL 4 to the creation, delivery and support of services, as described in the syllabus below, to be awarded the ITIL 4 Create, Deliver and Support qualification. The ITIL 4 Create, Deliver and Support qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern, IT-enabled services, teams and workflows.
Audience:
- individuals continuing of their journey in service management
- ITSM managers and aspiring ITSM managers
- managers of all levels involved in shaping direction and strategy or developing a continually improving team
- existing ITIL qualification holders wishing to develop their knowledge.
Prerequisites:
ITIL® 4 Foundation (not ITIL® ver 3)
Preparation in advance:
Review ITIL 4 Foundation course
Learning Objectives:
At the end of the course, sudents will be able to:
- Understand how to plan and build a service value stream to create, deliver and support services
- Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
- Know how to create, deliver and support services
Course activities:
- 4-5 hours of evening work is required in order to take the exam
- Classroom lecturing.
- Individual and group assignments.
- Exam preparation session
Included in the course:
- PeopleCert authorized student curriculum.
- PeopleCert accredited exam
- Digital Core Guidance (eBook)
- Electronic certificate
- Include Take2
- Copies of the visual materials used in class.
- Lunch, coffee breaks
About examination:
- ITIL® 4 CDS exam is PeopleCert accredited
- Exam administration is PeopleCert responsability
- ITAcademy enable with logistics the administration of the exams
- Exam has 40 questions, alocated time 90 min, 28 correct answers (70%) to pass
- The exam is online, in english or any translation available at PeopleCert